Technical support

Warning:
password reset request is processed within an hour on weekdays from 9 to 18.
We can refuse service equipment that are not purchased through official sources.

We will be happy to assist you from 9 am to 18 pm on weekdays (Moscow time)

Phone:
+7 (495) 669-67-99 - Moscow
+7 (812) 313-19-63 - St. Petersburg
+7 (843) 206-04-52 - Kazan
+7 (863) 303-38-69 - Rostov-na-Donu
+7 (383) 280-43-94 - Novosibirsk
+7 (343) 318-27-08 - Ekaterinburg
+7 (4232) 492-314 - Vladivostok
+7 (846) 206-05-20 - Samara
+7 (4162) 525-777 - Blagoveshchensk

Mail Address:
support@hikvision.ru

Warranty service

Warning:
Hikvision does not perform warranty service of the equipment, not purchased from authorized distributors.
For warranty service «Hikvision» equipment purchased in Russia, you should contact your dealer. In the absence of such a possibility on their own equipment, you can send to the following address: St. Petersburg, ul. Helsingfors, d. 3, CJSC "Hikvision", tel. (812) 313-19-63
Novosibirsk, st. Sovetskaya, 5, tel. (383) 280-43-94.

Warranty claims

Application